Job Description

• The Contracts Administrator will be responsible for verifying and vetting incoming contracts and KYC (Know Your Customer) information.
• They will facilitate the activation and registration of vendors upon completion of the contract approval process and assist with Android App registrations and vetting.
• Additionally, the role includes following up on inactive Kazang Pay merchants when required.

Key Responsibilities:

• Monitor the Contracts queue on Freshdesk.
• Ensure contracts are correctly tagged and completed.
• Verify that all necessary KYC documents are attached.
• Conduct external checks to validate vendor KYC details.
• Capture contracts where necessary.
• Activate and register vendors upon approval.
• Coordinate tasks required for vendor onboarding, including branding.
• Process and verify FICA registrations for webstore and Android App users.

Minimum Requirements:

Education:

• Matric (Grade 12)

Experience:

• Knowledge of the Kazang vending business
• Administrative experience

Technical Skills:

• Proficiency in Microsoft Office (Excel, Word, etc.)

Competencies:

Job-Related Competencies:

• Strong attention to detail and accuracy
• Ability to manage multiple tasks efficiently
• Understanding of KYC and FICA processes

Behavioral Competencies:

• Customer service-oriented with a proven track record of good service and continuous improvement
• Ability to work independently and collaboratively within a team
• Open to feedback and constructive criticism for improvement
• Professional demeanor and high personal standards for quality work
• Self-motivated with a willingness to take initiative and go beyond the call of duty