Job Description:

• The Contract Manager is responsible and fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules..

Minimum Requirements:

Experience:

• Up to 2 years supervisory experience in production/packaging industries
• Food Production, Manufacturing and/or Packaging industry experience essential
• FMCG experience advantageous
• IR/CCMA experience advantageous
• People and Performance Management

Qualification: 

• Grade 12 or NQF 4 related Qualification
• NQF 5 Generic Management or Business Management Qualification
• Related industry degree/ND advantageous i.e. CI/Supply Chain/FMCG/Logistics

Roles and Responsibilities:

• Ensure proper planning of employees to execute daily operations tasks
• Tracking of output performance,
• Ensure Toolbox and feedback sessions are in place
• Management of daily ER/IR issues
• Updating of performance dashboards 
• Daily operational risk mitigation
• Key client relationship management
• Conduct monthly management scorecard with client to evaluate service 
• Processing of payroll for direct staff
• Ensure all HR matrix are up to date 
• Management of Health and Safety not limited to safe keeping of safety file
• Safety file maintenance, i.e. insurance certificates etc
• Accurate capturing of weekly and monthly sales orders
• Ensure correct job spec is created for each role within operational   reporting structure
• Ensure all additional recruitment requirements are authorized 
• Establish a relationship with the Recruitment Centre and liaise with them in terms of specific requirements in terms of profile, background, qualifications and experience
• Provide feedback to Recruitment Centre on candidates supplied
• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures
• Ensure that employees are briefed regarding, address, times etc (or Supply Recruitment Centre with the brief if agreed)
• Arrange and control recruitment of employees as back-up and or replacement staff when required according to contract requirements
• Responsible for reporting on daily planning to the Business Unit Manager
• Forecast and plan for peak and seasonal staffing requirements in liaison with the client production requirements and Recruitment Centre
• Responsible for ensuring that all employees are briefed with regards to FunxionO, as well as client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment or on the first day at client site
• Ensure that protective equipment and related documentation is issued to employees prior to placing them on site
• Responsible for ensuring that an Annexure A is signed by all employees prior to placement
• Ensure that the payroll process and layout of payslips is explained to employees
• Responsible for arranging, controlling and overseeing the training of employees
• Ensure that employee problems & grievances are addressed and solved promptly and in a professional manner / attending to employee well-being issues and that documented evidence is kept on file where required
• Ensure that all employees are managed on a day-to-day basis in accordance with applicable labour legislation, as well as FunxionO and client site policies and procedures
• Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner
• Management of poor performance in accordance with their job descriptions and job requirements and proper record keeping thereof
• Responsible for ensuring that all disciplinary action is recorded and reported on according to FunxionO standard operating procedures 
• Responsible for ensuring that contingency plans are in place to deal with strikes and unplanned work stoppages
• Ensure harmonious industrial relations climate on client sites through collaboration with relevant union officials and shop stewards when required
• Conduct regular meetings with employees
• Ensure that the site team adheres to the payroll deadlines and presents the payroll department with accurate payroll data
• Checking, verification and approval of pre-extract reports from Payroll
• Responsible for ensuring first time accuracy of payroll with no necessity for credit notes or adjustments
• Ensure that pay slips are distributed to employees weekly/monthly (as per payroll frequency)
• Ensure that employee payroll queries are resolved timeously
• Keep a record of payroll queries and provide reports to FunxionO Management when required
• Responsible for ensuring the integrity of data on the payroll system including the accurate loading of employees onto assignments as well as termination of assignments
• Print and hand over pay-slips to all employees
• Compile and deliver accurate reports as per client requirements as and when required
• Ensure a complete record of all staff on site at all times
• Monitor and manage attendance and deal with abuse of sick leave
• Ensure that shifts are fully staffed as per operational requirements
• Monitor and manage employee time keeping
• Ensure that all client invoice processes and requirements are adhered to and queries dealt with timeously in liaison with Account Receivable 
• Responsible for ensuring accurate and on time invoicing 
• Continuously follow up and engage with clients and Account Receivable  to ensure that invoices are paid timeously and within payment terms
• Fully understand client pricing schedules and ensure that all contract expenditure is within the parameters of the approved pricing schedules
• Analyse weekly and monthly stats report from Business Unit Manager and highlight inconsistencies or irregularities
• Perform the role of client liaison officer to build and maintain supportive partnership with the client
• Responsible for the implementation and maintenance of client Service Level Agreements
• Conduct regular meetings with Clients
• Develop awareness of client needs and business and identify potential opportunities within client and communicate to Business Unit Manager
• Responsible for establishing a positive work environment that results in a committed, motivated, productive business unit and optimal retention of staff
• Drive transformation by ensuring recruitment of high caliber staff aligned to achievement of the funxionO Equity targets and goals
• Daily management and coaching of direct reports
• Ensure site adherence to all HR policies, processes and SOPs
• Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee
• Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in the business unit
• Ensure that team is staffed with high caliber staff to drive the day-to-day operations and service delivery on responsible site/s
• Ensure safety rules are followed and cardinal rules adhered to
• Uphold FunxionO procedure on incident reporting and investigation in conjunction with clients procedure
• Ensure the required employee documentation management processes and systems are in place on all responsible sites to ensure compliance with internal, Adcorp and DoL audits
• Ensure regional operations compliance with relevant legislation, client SLAs, company policies/SOPs and corporate governance requirements 
• Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements
• Along with the HR team, ensure processes associated with BBBEE and Employment Equity compliance are adhered to

End Date: November 20, 2025