Key Responsibilities:

• Deliver efficient and accurate service in all cash and foreign exchange transactions, ensuring compliance with bank policies and regulatory requirements.
• Manage and reconcile branch and ATM cash holdings, including replenishment, troubleshooting and adherence to South African Reserve Bank guidelines.
• Identify customer needs, provide tailored forex solutions, and escalate transactions exceeding prescribed limits where required.
• Maintain accurate transaction records, reports and documentation, while actively contributing to risk management and compliance with AML and KYC protocols.

Qualifications

• Advanced Certificate or National Diploma in Business, Commerce, or a related field (NQF Level 6 FAIS-recognised qualification)

Required Experience:

• 3–4 years branch banking experience with strong knowledge of cash handling procedures.
• Proven experience in foreign exchange transactions and adherence to exchange control requirements.
• Experience in managing bulk cash, ATMs and related operational processes.
• Knowledge of regulatory and compliance requirements relating to cash and forex handling.
• Exposure to client engagement and resolving queries in a frontline banking environment.