Job Description

• To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification:

• NQF Level 5

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing