Job Summary

• Are you passionate about delivering world-class service, ensuring regulatory compliance, and driving operational excellence? Join our dynamic Trade Operations team as a BGI Consultant and play a pivotal role in processing and managing Bank Guarantee Instruments (BGIs) for our valued clients.
• As a BGI Consultant, you will be responsible for the end-to-end processing of local and foreign BGIs, ensuring accuracy, compliance, and timely delivery.

Job Description

• As a BGI Consultant, you will be responsible for the end-to-end processing of local and foreign BGIs, ensuring accuracy, compliance, and timely delivery.

Your key responsibilities will include:

Transaction Processing & Verification

• Manage the full lifecycle of BGI transactions, including establishment, amendments, payments, claims, and cancellations.
• Ensure technical accuracy, completeness, and compliance with internal and external regulations.
• Liaise with Credit, Legal, Exchange Control, and other stakeholders for necessary approvals.
• Coach team members to enhance performance and accuracy.

Regulatory Compliance & Risk Control

• Maintain up-to-date knowledge of FICA, Exchange Control, Trade Sanctions, and other relevant regulations.
• Ensure all transactions are processed in line with governance and risk frameworks.

Customer Service Delivery

• Deliver exceptional service aligned to the Customer Value Proposition (CVP).
• Resolve client queries efficiently and escalate complex issues appropriately.

Reporting

• Track and report on productivity, turnaround times, and potential risks or losses.

Stakeholder Management

• Collaborate with internal and external stakeholders to enhance client solutions and support business objectives.

Experience & Education:

• Minimum 5 years’ experience in Local or Foreign Guarantees.
• Strong understanding of international trade products and services.

Skills & Competencies:

• Analytical and numeracy skills
• Planning and organisational abilities
• Adaptability and resilience
• Strong interpersonal and customer service orientation
• Commitment to compliance and operational excellence

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 10, 2025