Role Scope

• Ensure a positive customer experience through the professional and accurate preparation, fulfilment, billing of customer projects.
• Lead order processing to adequately support customers, sales, engineering, and logistics.
• Execute order management activity in accordance with PERI guidelines and OTC process.
• Ensure the best possible customer service through professional customer interaction.
• Ensure compliance with Group Directives and company policies.

Key Responsibilities / Objectives

• Asses continuty between contract, offer and PSD order
• Process order changes in PSD with status updates to relevant departments.
• Adherence to commercial standards and processing guidelines.
• Co-ordinate with client and Sales Engineer following order execution for full preparation of order processing (i.e., delivery timeline, delivery priorities).
• Ensure accurate detailed information on documentation (e.g., cutting of tie rods, pre-assembly).
• Revise picking list for delivery and ensure continuity with discounts and rental rates.
• Initiate transport DTR process for customer deliveries for both PERI Fleet and forwarding agencies.
• Timeously processing of sales, sales from rental and CaRe invoicing.
• Actively manage pending orders on PSD with feedback to the sales department.
• Check summary rental control prints weekly and action accordingly.
• Co-ordinate with Customer / Sales Engineer and site supervision team to proactively plan rental returns and maintain accurate rental return dates in PSD to improve data quality for material planning / design process.
• Execute jobsite closing actions in consultation with relevant departments.
• Accurately upload all customer documentation onto electronic filing system.
• Accurately capturing of stock counts during all stock takes.
• Weekly PSD house- keeping functions must be maintained.
• Provide support to all administration team members when required.
• Be the business excellence ambassador to ensure continuous improvement of PERI’s service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qualification / experience requirements

• Bachelor’s degree or minimum 3 years of relevant work experience
• Professionalism
• Experience in customer service
• Continuous improvement focused
• Fluent in Englis