This Collections Advisor role at Concentrix is a great match if you:

• Minimum of Grade 12 / Matric
• Minimum 6+ Months Collections local or international experience AND a minimum of 6+ months Financial Services experience
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7 800
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include:

• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances
• Completing Income & Expenditure with customers to assess affordability and agree a resolution to which ensures we are treating customers fairly.
• Negotiating the repayment of outstanding arrears by our customers including alternative options of resolution as appropriate.
• Demonstrating industry and regulatory standards on all calls in order to deliver a positive outcome for both customer and business.
• Identifying a variety of customer types making key decisions on how to proceed ensuring our customer is at the heart of what we do
• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.
• Treat customers fairly and deliver fair customer outcomes in all of our day-to-day processes.
• Maintain a comprehensive and up-to-date knowledge and understanding of MotoNovo Finance products and services, providing accurate information whilst capturing robust records of our customer contact.
• Working within a team environment, building relationships and rapport with both colleagues and customers.
• Ensuring timely completion of mandatory learning ensuring an up-to-date knowledge of appropriate legislation and regulatory bodies including FCA, CONC 7 and TCF policies remain at the highest levels.
• Recognize and recommend improvements to company processes, policies and procedures to ensure we as a company proactive continue to become more efficient for our customers and colleagues.
• Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate
• Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.
• Ensure that all system-based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures.
• Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.
• Provide management information as requested. Have a sound understanding of all systems used to enhance the business activities, ensuring these are maintained in an accurate and timely manner.
• Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.
• Undertake any other reasonable tasks as requested by line management.

Personal skills required for the role:

• Good written and verbal communication skills
• Able to demonstrate sound numerical skills and literacy
• Confident communicator and negotiation skills
• Able to remain calm under pressure and deliver results
• Planning and organization skills
• Uses own initiative, resourceful, problem solving Self-motivated and enthusiastic
• Attention to detail Works well under pressure and to set deadlines
• Able to follow procedures and work within regulated environment
• Team player and good IT skills in Microsoft Office