Key Responsibilities: 

• Monitor cloud service dashboards and escalate performance or availability issues. 
• Assist in maintaining documentation for cloud operations and service catalogues. 
• Support the implementation of security protocols and compliance checks. 
• Help coordinate service desk activities and track resolution of end-user issues. 
• Participate in cloud cost tracking and usage reporting. 
• Assist with user provisioning and deprovisioning in Google Workspace and Microsoft 365. 
• Support license tracking and software asset management processes. 
• Help maintain platform documentation and update service catalogs. 
• Provide first-line support for platform-related queries and escalate complex issues. 
• Participate in testing and rollout of new platform features or updates. 
• Coordinate with internal teams to gather user feedback and support adoption initiatives. 
• Assist in preparing reports and presentations for management and stakeholders. 
• Help track service provider deliverables and maintain records of service level agreements. 

Desired Skills and Experience: 

• Basic understanding of cloud platforms (e.g., AWS, Azure, or Google Cloud) and SaaS tools. 
• Familiarity with Google Workspace and Microsoft 365 administration is a plus. 
• Strong organizational skills and attention to detail. 
• Good communication and interpersonal skills. 
• Willingness to learn and grow in a dynamic IT environment. 
• Ability to work collaboratively in a team and take initiative on assigned tasks.