What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4  
• An applicable bachelor’s degree in Business, Management, or a related field
• Any applicable post-matric qualifications will be advantageous.

Minimum Experience

• Proven track record with a minimum of 5 years’ experience in claims in the Short-Term Insurance Industry, for both Personal line and Commercial Insurance
• Must currently be in a management role overseeing a rescue/emergency call centre, salvage, car hire, and towing operations.
• Minimum 3 years’ experience in a middle or senior management capacity.
• Solid understanding of the end-to-end claims administration lifecycle, procedures, and processes.

Deliverables include, but will not be limited to

• Strategic Oversight: Direct the overall performance, strategy, and operations of the Claims Administration department, including the rescue/emergency call centre, salvage, car hire, and towing divisions.
• Vendor & Partner Management: Oversee the performance, cost-effectiveness, and service level agreements of all external service providers, including towing services, car hire companies, and salvage providers.
• Operational Excellence: Drive the development and implementation of projects and system enhancements to improve efficiency, reduce costs, and elevate the customer experience across all managed areas.
• Financial Acumen: Manage the Manex and Loss Ratio for the Claims Administration department, operations are financially optimized.
• Performance Reporting: Develop and present comprehensive reports on departmental performance, operational KPIs, and project progress to the Head of Department.
• Risk & Compliance: Monitor and manage the risk register for the department, ensuring all processes and procedures are compliant with industry regulations and company policies.
• Cross-functional Collaboration: Provide general support and act as a subject matter expert to the broader Claims Department, Procurement, and other internal business units to ensure seamless integration and operational alignment.

Competencies Required

• Strategic Leadership: Proven ability to lead, motivate, and develop a multi-functional team of leaders and specialists.
• Commercial Acumen: Strong business and financial insight, with experience managing budgets and negotiating with service providers.
• Operational Management: Excellent analytical and problem-solving skills with the ability to optimize complex processes.
• Communication Skills: Superior verbal and written communication abilities, with the capacity to engage effectively at all levels of the organization.
• Resilience: Ability to work effectively under pressure, manage competing priorities, and maintain high attention to detail.
• Stakeholder Management: Proven track record of building and maintaining effective relationships with internal teams and external partners.

Deadline to apply: 10 October 2025.