Job purpose:

• To operate cash registers, accurately process acceptable methods of payment and resolves customer queries.

Key Skills needed:

• Fantastic customer service skills
• Sales driven
• Numeracy
• Time Management
• Appropriate Computer skills

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Adhere to all basic customer service standards to ensure that customers receive prompt and efficient service
• Selling goods and most importantly add on sales and services at POS
• Prepare for the start of day and accept all transactions according to the standard operating procedures of the company
• Adherence to all Merchandising and housekeeping standards and schedules
• Operate Cash registers and receive payments for goods purchased by customers
• Examining returned goods and reporting back to Managers for appropriate actions
• Ensure that all POS in accordance with standard operating procedures on the sales floor
• Preparation, implementation and maintenance of all advertised sales promotions at POS
• Ensuring that goods are correctly priced and displayed at POS
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirements

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.