Job Description

• To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

• Minimum Qualification:
• NQF Level 5 or equivalent in Banking, Finance, or related field
• Experience Required:
• Client Coverage
• Personal and Private Banking
• 1-2 years Branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch
• Demonstrated experience in customer service and relationship management
• Proficiency in cash reconciliation and balancing
• Experience with banking software and cash management systems

Skills and Competencies:

• Excellent numerical and analytical skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office suite, particularly Excel
• Knowledge of anti-money laundering (AML) and know your customer (KYC) procedures

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing