Introduction

• Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre.

Job description

• Managing the courier process at Head-office
• Compilation of weigh-bills for Finance
• Submitting purchase orders for courier timeously
• Quality control, receiving and distribution of parcels daily
• Arrange and train back-up to the role when it is required
• Communication to impacted parties regarding change in process
• Manage and issue approved incentives via the electronic rewards program.
• Request and manage monthly incentive budget allocation per Department.
• Procurement Support: Ordering supplies and managing vendor payments.
• Reconciliation of credit card spending.
• Keeping record of payments and critical information
• Drive, organize & execute monthly Rewards & Recognition events.
• Load purchase orders for managers as required.
• Manage ad-hoc requests to obtain quotes within 24-hrs
• Minute taking, distribution as and when required.
• Ordering of beverages, controlling walk-in client refreshments
• Compilation of documents
• Compilation of the Call Centre organogram monthly
• Update emails groups as required.
• Calendar Management: Scheduling meetings, appointments, and reminders while avoiding conflicts.
• Email and Communication Handling: Filtering, responding to, and organizing emails and calls professionally.
• Document Preparation: Drafting reports, presentations, and correspondence.
• Filing and Record Keeping: Maintaining organized digital and physical records for easy retrieval.
• Co-ordination and driving of Call Centre communication and projects pro-actively, display initiative to create communications.
• Drive new employee welcoming monthly.
• Set-up new employee engagement with Executive
• Stand-in and back up to Executive PA’s

Minimum requirements

• Matric
• Certificate in administration or secretarial
• Proficient in Microsoft Excel, PowerPoint & Word

Behavioural competencies

• Initiative
• Creative
• Result driven
• Persistence
• Conflict Management
• Customer focus
• Good communication skills
• Self-starter
• Pro-Active
• Attention to detail

Fit to Tracker Culture

• Care
• Accountability
• Respect
• Excellence

Deadline:21st Janary,2026