Job Purpose:

• To lead and support clients through their digital transformation journey by analysing, mapping, and improving their business processes, while collaborating with internal teams to design and implement scalable, tech-enabled solutions.

REQUIREMENTS

Minimum education (essential):

• Relevant degree in Industrial, Mechanical, Civil, or Chemical Engineering (Strong Technicon qualifications will also be considered)

Minimum applicable experience (years):

• 3+ years’ experience in a process engineering, business analysis, or similar role

Required nature of experience:

• Business process mapping and analysis
• Client-facing stakeholder engagement
• Exposure to digital operations or automation tools
• Collaboration with product or development team

Skills and Knowledge (essential):

• High emotional intelligence and excellent communication skills
• Problem-solving and solution-focused mindset
• Understanding of or interest in low-code platforms and AI tools
• Strategic thinking and ability to build client trust

KEY PERFORMANCE AREAS:  
Client Process Mapping & Analysis

• Engage directly with clients to understand their business models
• Document current processes and identify inefficiencies
• Develop comprehensive process maps using appropriate tools
• Facilitate workshops and interviews to gather process insights

Solution Design & Innovation

• Collaborate with internal product and development teams
• Translate process insights into digital or AI-driven solutions
• Contribute to the design of low-code workflows
• Support implementation and user training

Client Relationship Management

• Collaborate with internal product and development teams
• Translate process insights into digital or AI-driven solutions
• Contribute to the design of low-code workflows
• Support implementation and user training

Client Relationship Management

• Maintain strategic partnerships with assigned clients
• Act as a trusted advisor in their transformation journey
• Monitor solution performance and identify ongoing needs
• Provide regular progress feedback and recommendations
• Support account growth through value delivery

Continuous Learning & Contribution to Innovation

• Stay current with emerging tech and automation trends
• Participate in internal knowledge sharing
• Contribute to the development of scalable solution templates
• Share feedback to improve internal tools and processes
• Assist in refining delivery methodologies

Internal Collaboration & Reporting

• Ensure accurate documentation of all client engagements
• Report on progress, risks, and outcomes to leadership
• Support sales or pre-sales conversations as needed
• Collaborate cross-functionally across teams
• Contribute to the overall growth of the Innovation division

Other:

• Proficient in English (Afrikaans advantageous)
• Own transport and valid driver’s licence