Job Purpose: 

• To lead and support clients through their digital transformation journey by analysing, mapping, and improving their business processes, while collaborating with internal teams to design and implement scalable, tech-enabled solutions. 

REQUIREMENTS 

Minimum education (essential): 

• Relevant degree in Industrial, Mechanical, Civil, or Chemical Engineering (Strong Technicon qualifications will also be considered) 

Minimum applicable experience (years): 

• 3+ years’ experience in a process engineering, business analysis, or similar role 

Required nature of experience: 

• Business process mapping and analysis 
• Client-facing stakeholder engagement 
• Exposure to digital operations or automation tools 
• Collaboration with product or development team 

Skills and Knowledge (essential): 

• High emotional intelligence and excellent communication skills 
• Problem-solving and solution-focused mindset 
• Understanding of or interest in low-code platforms and AI tools 
• Strategic thinking and ability to build client trust 

KEY PERFORMANCE AREAS:  
Client Process Mapping & Analysis 

• Engage directly with clients to understand their business models 
• Document current processes and identify inefficiencies 
• Develop comprehensive process maps using appropriate tools 
• Facilitate workshops and interviews to gather process insights 

Solution Design & Innovation   

• Collaborate with internal product and development teams 
• Translate process insights into digital or AI-driven solutions 
• Contribute to the design of low-code workflows 
• Support implementation and user training 

Client Relationship Management  

• Collaborate with internal product and development teams 
• Translate process insights into digital or AI-driven solutions 
• Contribute to the design of low-code workflows 
• Support implementation and user training 

Client Relationship Management  

• Maintain strategic partnerships with assigned clients 
• Act as a trusted advisor in their transformation journey 
• Monitor solution performance and identify ongoing needs 
• Provide regular progress feedback and recommendations  
• Support account growth through value delivery  

Continuous Learning & Contribution to Innovation  

• Stay current with emerging tech and automation trends 
• Participate in internal knowledge sharing 
• Contribute to the development of scalable solution templates 
• Share feedback to improve internal tools and processes 
• Assist in refining delivery methodologies 

Internal Collaboration & Reporting  

• Ensure accurate documentation of all client engagements 
• Report on progress, risks, and outcomes to leadership 
• Support sales or pre-sales conversations as needed 
• Collaborate cross-functionally across teams 
• Contribute to the overall growth of the Innovation division 

Other: 

• Proficient in English (Afrikaans advantageous) 
• Own transport and valid driver’s licence