Job Summary

• To plan, manage, integrate and monitor the implementation of DHA activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
• To provide specialist advice and support in business enablement and creation of information to inform decision making.

Job Description

Preferred Education:

• Bachelor`s Degrees and Advanced Diplomas

Preferred Experience:

• 1-2 years’ Experience in a similar environment at junior management level            
• Experience with DHA processes

Knowledge and Skills:

• Stakeholder management 
• Results driven
• Complex problem solving
• Commercial and cross functional awareness
• Systems thinking capability and business acumen

Accountability:  Implementation and Embedment of DHA processes

• Understanding the service delivery requirements required from a DHA perspective.
• Oversee DHA processes and activities in IC.

Accountability:  Learning and Development

• Support with the training and development needs required to integrate DHA capabilities into branch network.
• Designing learning content based on DHA requirements.
• Crafting learning journey for branch network.

Accountability:  Governance and Compliance

• Keeping up to date with changes on DHA policies and regulations.
• Support with the implementation of DHA processes.
• Ensure adherence to regulatory requirements and internal governance standards related to DHA processes.
• Monitor compliance risks and implement corrective actions where necessary.

Accountability: Business Management

• To provide specialist advice and support in assisting to manage, implement and deliver on business initiatives with regards to DHA roll out.

Accountability: Ensure that timelines are met

• Support in delivering on DHA initiatives in a timeously manner.
• Supporting in adhering to DHA timelines for delivery of initiatives.

Accountability: Dealing with Stakeholders

• Taking responsibility for managing the expectations of stakeholders.
• Collaborating with stakeholders to effectively implementing and embedding DHA processes.

Accountability: Performance Monitoring & Reporting

• Develop and maintain dashboards or reports to track DHA process performance.
• Provide insights and recommendations to improve operational efficiency.

Accountability: Risk Management

• In conjunction with Risk and Ops Manager assess operational risks associated with DHA activities and implement mitigation strategies.
• Escalate critical risks to relevant stakeholders promptly.

Accountability: Change Management

• Lead change initiatives to embed new DHA processes across the branch network.
• Communicate changes effectively to stakeholders and ensure smooth adoption.

Accountability: Customer Experience

• Monitor the impact of DHA processes on customer experience.
• Implement improvements to enhance client satisfaction.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 19, 2025