Responsibilities:

Product Specialist Service

• To grow the business in the specified African Countries Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

Customer Satisfaction

• Maintaining partner relationships and delivering the best customer service.
• Handling queries relating to Huawei Enterprise Products.
• Refreshing and following up old quotes (part of courtesy calls).
• Courtesy calls to customers.
• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs.
• Promote Huawei specials and product to customers.
• Weekly/Daily Customer facing visits feedback to be provided.
• Providing support (internal and external) to Huawei Enterprise Customers.

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years’ experience within distribution channel and equivalent vendor specific