Job Purpose:

• To effectively design and implement business solutions that resolve business problems or needs and to further partake in operational and system maintenance support to resolve issues.

Job Outputs:

Change Management

• Compile an impact analysis on existing processes that include a feasibility and risk assessments.
• Involve appropriate stakeholders in the change process and ensure that the change impact is understood by all stakeholders.

Business Solution Identification

• Facilitate workshops with subject matter experts to define business processes and to capture the processes in line with the BPM Standard Operating Procedure.
• Compile a well-defined Business Requirement Specification that includes integration-, process, application, data and technology requirements.

Solution Delivery

• Compile a Functional Requirement Specification based on the Business Requirement Specification that describes the requested behaviour of a system.
• Facilitate or participate in the compiling of test cases, User Acceptance testing and training of system users according to the Business Requirement Specification.

Solution Implementation

• Co-ordinate the operational process and implementation of the solution to the production environment.
• Verify operating and user documentation.
• Communicate changes to relevant stakeholders.
• Compile user manuals and conduct training.

Operational Duties

• Provide user and system support and deliver solutions on requests for information or change in line with the demand management escalation process.

Qualifications:

• Matric with Mathematics
• Business Analyst Diploma/Degree

Experience:

• Minimum of 5 year’s Business Analyst exposure in a financial services business environment

Knowledge and Skills:

• MS Office
• Ability to liaise with stakeholders and manage expectations
• Strong business acumen
• Good communication skills
• Problem solving skills
• Planning and organizing skills
• Interpersonal skills
• Strong analytical skills
• Facilitation skills
• Client engagement skills
• Must be able to manage conflict and function effectively in a highly stressful environment
• Willingness to continuously enhance and develop skills