Job Advert Summary    

• We are recruiting for a Barista Trainer to liaise with Operations and Unit Managers to identify Barista training needs, coordinate training manuals as well as providing support to employees throughout the training process.                   
• Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.
• We provide a wide range of catering and associated services to clients in all industries.
• We customise our catering and services according to their needs.
• Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.
• We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

Minimum Requirements    
Skills and Competencies

• Knowledge of specialty coffee, brewing methods, and drinks
• Ability to demonstrate proper brewing techniques
• Familiarity with various coffee equipment, including grinders and espresso machines
• Understanding of the principles of espresso extraction and milk steaming
• Ability to create coffee art and specialty drinks
• Ability to educate employees on coffee etiquette and flavour profiles
• Ability to provide training on proper hygiene and safety practices
• Presentation skills standards on training and coffee art delivery
• Identifying training gaps in organisation for Barista employees and providing training solutions to bridge those gaps effectively.

Qualifications    

• Minimum 5 years’ experience in Barista Training, preferably in Hospitality or related service or retail industry.
• Experience working in a multi-skill fast paced changing environment essential.
• Experience in Training employees on how to operate espresso machines, building espresso drinks and how to deliver high quality service.
• Experience in Brew coffee and tea, fill orders for espresso drinks to company standards and customer requests.
• Valid Driver’s license with own vehicle

Duties and Responsibilities    
 Control and Organising:

• Developing and implementing training plans and materials for baristas
• Monitoring and assessing barista performance, providing constructive feedback when needed
• Ensure that the staff is properly trained and producing the highest quality coffee drinks.
• Ensure that the staff is knowledgeable with process of coffee roasting, griding, tamper, extraction, texturing and latte art.
• Motivate and encourage employees to learn and perform to the best of their abilities.
• Teaching barista skills such as coffee making, grinding, and milk steaming
• Providing guidance and support to baristas throughout their training.
• Ensuring that the beverage program at the units meets company standards
• Overseeing staff’s training in use of equipment and maintenance, beverage construction, basic coffee knowledge, and adherence to company standards
• Assisting employees on how to take their orders, explaining menu items and addressing their questions
• Facilitate Barista training programmes as operations request.

Risk and Compliance

• Compliance with relevant regulations and standards.
• Ensure record keeping related to all the Barista training conducted within the organisation.
• Maintained all company driven cleanliness standards to ensure compliance with safety regulations.
• Ensure compliance with the health and safety regulations

Stakeholders Engagement

• Build and maintain effective support structure, relationships across units in the operations for seamless interactions.
• Support and collaborate with all Managers and Staff
• Collaborate with managers to design training manuals aligned with relevant machines in the units.
• Effectively guide employees through their learning experience, effective communication skills are essential.

Closing Date    

• 2025/06/24