Requirements :

• Grade 12. No experience required.
• Knowledge: A limited range of working procedure in respect of health customer service working environment and elementary duties such as: health and safety measures, planning and organizing.
• Skills: Basic numeracy, literacy, good communication, sound human relation, ability to liaise with stake holders. Good interpersonal relationship. Have ability to organize and perform routine tasks with minimum supervision.
• Have ability to liaise with stake holders. Be prepared to work under pressure and be able to work in a team. Sound knowledge of customer care, Patients ‘Rights Charter and BATHO Pele Principles, Ability to plan, handle multiple tasks, communicate tactfully in different languages, be willing to attend training.
• Be prepared to rotate and work shifts/ weekends, holidays and perform physical labour.
• It is a legal requirement that employees wear protective clothing. such as: The following will be added advantage: Grade 10 qualification or equivalent qualification. 1 year experience in a hospital environment in a patient facing function and Computer Literacy.

Duties :

• Welcome patients and visitors. Control and maintain order in waiting areas. Scree patients and fast tract vulnerable patients. Direct patients to various areas. Manage monitor and control queues.
• Accurately complete waiting time monitoring tool daily. Identify bottlenecks and alert manager in the specific area. Ensure availability of clean drinking water and cups, complaint/ compliments forms.
• Check environment for cleanliness and broken equipment. Communicate with members of the multidisciplinary team. Provide health talks to waiting patients. Assist the department to achieve objectives.
• Solve minor complaints and escalate where necessary. Be aware of activities in the hospital and provide information as needed. Comply with PMDS requirements. Attend meeting and continuous development programmes. Perform other duties as delegated.

Closing Date : 24-12-2025