Job Description
Responsibilities:

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Previous Retail Management experience

Skills:

• Have an interest in fashion
• A passion for excellent Customer services and sales environment
• Figure and admin orientated
• Organised and thorough
• Profit and turnover driven
• Able to manage risk within the store
• The ability to communicate and persuade effectively at all levels
• Ability to show initiative and be resourceful
• Ability to source and implement effective solutions in a fast-paced environment
• Customer Service Delivery
• Office Systems
• Policy & Procedures
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours:

• Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus – understands, anticipates, and meets the needs and expectations of customers
• Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others