Job Description

• TWK Agri has the following vacancy available: Assistant Retail Manager within the Trade division at Underberg, KwaZulu-Natal.

Responsibilities and Duties

• Assist with all store operations, ensuring compliance with company policies
• Monitor key performance indicators and resolve issues
• Oversee POS processes, support stock control, shrinkage control, and stock takes
• Deliver outstanding customer care and act on feedback to improve satisfaction
• Apply merchandising and in-store marketing strategies to boost product visibility
• Support recruitment, onboarding, training, and performance management alongside HR
• Manage employee relations, disciplinary matters, and foster a positive team culture
• Coach and mentor team members to build skills and engagement
• Help ensure sales, expenses, and store profit meet budget targets
• Support safety, health, and theft risk compliance
• Contribute to process improvements and recommend tech or operational enhancements
• Perform general administrative duties, including invoice processing, record-keeping, scheduling and correspondence
• Liaise with external service providers and suppliers to support branch administration

Qualifications and Skills

• Matric / Grade 12
• Degree/Diploma in Business Administration, Agricultural Management, or a related field (advantageous)
• 1 year experience in retail management within the agricultural sector
• Demonstrated customer service experience
• Proficiency in stock control, including shrinkage management and stock takes
• Experience in managing branch budgets
• Computer literate (Microsoft Office)
• Clear communication skills
• Analytical mindset to solve operational issues
• Flexibility to work outside of standard hours
• Valid driver’s license (Code 08)

Closing Date: 18 July 2025