About the role:

• The proof of pudding is in eating”. In the realm of Insurance, it all boils down to claims.
• Our heartbeat is to respond to client pain points and reduce frictions at the claim stage by focusing on a claims journey that is empathy-based, easy to submit claims, and fast in settlement.
• Here at Insurance, we all possess the ability to cater for and support individuals during their most challenging times and truly make an impact.
• If you want to make a difference and you are an experienced compassionate, customer centric Assessor, who wants to be part of an amazing team, then we’d love to hear from you – e job satisfaction is second to none.

Responsibilities include:

• Support non-medical claims process set-up
• Non – Medical claims assessment
• Quality assurance and determining whether a claim was assessed correctly.
• Fraud risk assessment by identifying potentially fraudulent claims.
• Assessment of misrepresentation and Non-disclosure on Life Insurance
• Identifying trends and areas of concern and escalate accordingly
• Non – Medical claims queries and complaints
• Stakeholder engagement

Requirements are:

• Minimum of 3 years functional/practical experience in funeral and or life insurance claims assessment.
• Experience in stakeholder management and client engagement.
• Understanding of the long-term insurance industry and claims handling processes
• Knowledge of Funeral and Life Products
• Knowledge of relevant legal framework relating to funeral and life insurance claims