Job Description

• The Role is responsible for monitoring store efficiencies, leading store management, and identifying business opportunities in an area, in order to achieve Operational KPIs (including sales and profit targets).

Responsibilities

• Sales Growth & Profitability Analysis
• Analyse sales & profitability reports in order to provide feedback to Store Management on required operational actions timeously and monitor & provide insights to Line Management on operational efficiencies.

 Leadership & Strategy:

• Contributing to the development of the Operations strategy in line with business strategy & growth. Leading and driving the Store management teams within an area to achieve Area Dashboard KPIs & operational strategy.
• Identify and drive training needs, coaching, and development with a key focus on Talent management, performance management, and succession planning.

Customer Experience:

• Monitor and review the implementation of customer experience processes (through regular store visits, photos, etc.) to ensure a culture of exceptional customer service.
• Provide customer-related feedback to support center teams (buyers, marketing, etc.) in order to influence customer-centric decision-making.

Risk Management:

• Conducting compliance reviews through weekly exception reports (e.g. COMO & weekly hanger counts etc.) and regular store audits ensuring overall compliance with policies and procedures.

Business Development:

• Identify new opportunities to increase sales and brand awareness through new store site evaluations to provide input to feasibility study; in-store marketing, comp shops, and partnering and participating in local events and product and trade post-mortem & strategy recommendations.

Qualifications

• NQF level 5 or equivalent
• 3 Years’ experience in an Operations managerial position
• Sales & Service management.
• Financial planning & budgeting.
• Retail market intelligence & awareness.
• Computer literacy.
• Basic labour legislation.
• Retail understanding, understanding of brand & customer.
• Valid driver’s license.