Job Description

• The Process Analyst is responsible for analyzing, mapping, and optimizing processes within Business Operations for a country or business line to improve efficiency, reduce costs, and enhance customer experience.
• The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with operational excellence standards and regulatory requirements.

Qualifications

• BCom, BSc, BEng 

Experience Required

• 3-4 years experience in process analysis, process improvement, or business analysis within a banking or financial services environment.
• Experience in using process mapping and analysis tools (e.g., BPMN, Aris, Visio, Lean Six Sigma).
• Experience in working with cross-functional teams and managing stakeholder relationships.
• Knowledge of retail banking products, operations, and regulatory requirements in the financial sector.
• 1-2 years knowledge of banking operations, regulatory requirements, and industry best practices in process management and optimization.
• Intelligent Automation