Jobs

Aftersales Operations Manager at Ford Motor Company of Southern Africa

  • Job Type Full Time
  • Qualification Bachelors
  • Experience 5 – 7 years
  • Location Gauteng
  • City Pretoria
  • Job Field Sales / Marketing / Retail / Business Development&nbsp

Aftersales Operations Manager at Ford Motor Company of Southern Africa

Aftersales Operations Manager

Responsibilities

Ensuring sales objectives are achieved:Â

  • Deliver monthly wholesale sales performance reports, providing insights into trends.Â
  • Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing.
  • Initiate Marketing opportunities.Â
  • Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B). Â

Prospecting & Developing New Accounts:

  • Identify and cultivate new Trade Club B2B opportunities.
  • Increase dealer and customer participation on Trade Club.

Managing Existing Accounts:Â

  • Improved customer retention rate and increase sales for existing Trade Club members.
  • Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
  • Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives.

Sales Forecasting & Reporting:

  • Accurate wholesale sales projections and effective performance monitoring.

Product Knowledge:

  • Comprehensive understanding of the company’s product range, including specifications, applications, and pricing.   Â
  • Clear knowledge of extended parts warranty program.

Customer Relationship Management:  Â

  • Accurate and efficient management of customer data. Â
  • Increased customer loyalty and repeat business.

Administrative Tasks:

  • Analyze and monitor data performance and implement corrective actions where needed.Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.

Interdepartmental Collaboration:

  • Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team.

Cross- Functional Projects:

  • Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales.

Qualifications

  • Bachelor’s degree in business administration, Marketing, Finance, or a related field.
  • 5-7 years dealer / field operations / people management experience in Aftersales environment.
  • Display capability of leading a team in a current or previous roles

Method of Application

Interested and qualified? Go to Ford Motor Company of Southern Africa on efds.fa.em5.oraclecloud.com to apply

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