- Job Type Full Time
- Qualification Bachelors
- Experience 5 – 7 years
- Location Gauteng
- City Pretoria
- Job Field Sales / Marketing / Retail / Business Development 
Aftersales Operations Manager at Ford Motor Company of Southern Africa
Aftersales Operations Manager
Responsibilities
Ensuring sales objectives are achieved:Â
- Deliver monthly wholesale sales performance reports, providing insights into trends.Â
- Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing.
- Initiate Marketing opportunities.Â
- Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B). Â
Prospecting & Developing New Accounts:
- Identify and cultivate new Trade Club B2B opportunities.
- Increase dealer and customer participation on Trade Club.
Managing Existing Accounts:Â
- Improved customer retention rate and increase sales for existing Trade Club members.
- Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
- Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives.
Sales Forecasting & Reporting:
- Accurate wholesale sales projections and effective performance monitoring.
Product Knowledge:
- Comprehensive understanding of the company’s product range, including specifications, applications, and pricing. Â Â
- Clear knowledge of extended parts warranty program.
Customer Relationship Management: Â Â
- Accurate and efficient management of customer data. Â
- Increased customer loyalty and repeat business.
Administrative Tasks:
- Analyze and monitor data performance and implement corrective actions where needed.Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.
Interdepartmental Collaboration:
- Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team.
Cross- Functional Projects:
- Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales.
Qualifications
- Bachelor’s degree in business administration, Marketing, Finance, or a related field.
- 5-7 years dealer / field operations / people management experience in Aftersales environment.
- Display capability of leading a team in a current or previous roles
Method of Application
Interested and qualified? Go to Ford Motor Company of Southern Africa on efds.fa.em5.oraclecloud.com to apply
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