Job Description
Job Title: Administrator: Service Advisor

Location: East Region

Company: Hyundai

• We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.
• Key Responsibilities:
• Greet customers and provide them with information about services offered
• Schedule appointments for customers and technicians
• Answer phone calls and emails in a timely manner
• Maintain accurate records of customer interactions and service appointments
• Provide quotes and estimates to customers for service work
• Handle customer complaints and concerns in a professional and diplomatic manner
• Collaborate with technicians to ensure that service appointments run smoothly
• Conduct follow-up calls to ensure customer satisfaction

Requirements:

• High school diploma or equivalent
• Proven experience in a customer service role
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office applications
• Knowledge of automotive service and repair terminology is a plus