Purpose Statement

• To contribute towards a consistent client experience for Capitec clients through providing a support service to Capitec and external bank clients relating to ATM and EFT disputes over 40 days

Experience
Minimum:

• 2-4 years’ Financial experience in a banking / financial services / retail environment. 
• Experience working on SBL

Ideal:

• Contact Centre experience and/or function-relevant experience (e.g. collections experience)
• Capitec Bank experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Certification in Finance or Accounting – Financial Accounting

Knowledge
Minimum:

• Understanding of basic mathematical / financial accounting principles in a retail / financial services environment
• Relevant banking systems
• SBL (standard banks link)

Ideal:

• Knowledge of payments
• Knowledge of Mastercard and Visa

Skills

• Administration Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills