Duties and Responsibilities:

Assessment Logistics

• Coordinate end-to-end assessment processes, including preparation, packing, and distribution of assessment materials.
• Liaise with invigilators to schedule assessments and ensure all exam-day requirements are met.
• Maintain assessment records, documentation, and compliance with institutional policies.
• Support the academic team with exam preparation, result collation, and related administrative tasks.

Student Query Management

• Serve as the first point of contact for student queries via IIE Assist, phone, and walk-ins.
• Provide timely, accurate responses to enquiries regarding assessments, timelines, academic processes, and general support.
• Escalate complex queries to relevant departments and ensure follow-up until resolution.
• Maintain a log of student queries to identify trends and improve service delivery.
• Support students with access to resources, campus information, and general guidance.

Sales Support

• Provide prospective students with information about programmes, fees, and application procedures.
• Schedule campus visits, consultations, and information sessions for prospective students.
• Ensure that all potential applicant information is promptly shared with the Student Advisor team at Emeris Waterfall

Finance & On-Campus Payment Support

• Strong organisational and administrative skills
• Complete the daily on-campus card schedule for submission to the Cash Book team.
• Act as the liaison between the WFL Finance Team and onsite consultations, ensuring smooth communication and quick resolution of finance-related issues.
• Print encrypted student statements upon request.
• Assist students with bursary-related enquiries and direct them to the Senior SRS for final handling.

Competencies Required:

• Strong organisational and administrative skills
• Excellent communication and customer-service approach
• Ability to manage multiple tasks and deadlines
• Problem-solving mindset and attention to detail
• Proficiency in Microsoft Office

Minimum Education Requirements:

• A 3-year Diploma in administration

Minimum Work Experience Requirements

• 2-3 years administration experience.