Job purpose:

• The successful candidate will need to provide administrative support to the Short Term Insurance (Non-life assurance) Customer service department 

Job outputs:

• Ability to handle the NCB & Multi Claimant lists
• Contact members resigned from employer groups to switch payment method to do
• File tracking device certificates on policies, contact members requesting outstanding certificates
• Assisting with Marketing campaigns running (contact members etc);
• Life cycle journey actions for members
• Vehicle settlement corrections on policies regarding finance house
• Ad hoc administrative tasks
• Renewal process (back office processes) and updating outstanding information on policies in a non advisory capacity

Qualifications and experience

• National Senior Certificate/ Senior Certificate/ Matric 
• FSCA recognized qualification (advantageous)
• 6-12 months Contact Centre experience
• Experience in Short term Insurance added advantage

Knowledge and Skills

• Excellent Administrative skills
• MS office package
• Attention to detail
• Customer centric
• Excellent telephonic etiquette