Core Purpose of the Role:

• To support and attend to customer queries in a timely manner. To perform administrative duties and provide assistance to the Sales/Ops team to ensure that work is carried out effectively and within stipulated time frames.
• The role requires strong organizational skills, attention to detail, and effective communication with team members and external stakeholders.

Requirements
Academic Qualifications
Essential:

• Matric Certificate (Grade 12)
• Excel proficiency

Work Experience
Essential:

• Experience in customer service
• Computer literacy (Word, Excel, Outlook)
• Relevant sector/industry exposure (Motor Trade)

Knowledge
Essential:

• Technologically sound
• Sound understanding of customer service principles

Skills
Essential:

• Well-developed communication skills, including telephone etiquette
• Attentiveness
• Time management
• Self-management
• Computer, technology, and systems proficiency
• Administrative skills
• Attention to detail
• Teamwork
• Proactive approach to problem-solving and ability to take initiative

Personal Attributes
Essential:

• Organisational awareness
• Clear and professional communication
• Good interpersonal relationships
• Self-confidence
• Dependability
• Following procedures
• Integrity and reliability
• Ability to work under pressure

Advantageous:

• Continuous improvement mindset
• Ethical and correct behaviour
• Enthusiasm for learning, sharing, and growth
• Professional appearance
• Customer certainty

Key Deliverables and Outputs

Operational

• Assist with administrative duties on the system in line with company requirements
• Courier Natis/Keys/Documents daily and on time
• Provide general support and assistance to the Sales/Ops team as required
• Ensure correct Natis documents are received and processed
• Sort and distribute keys for vehicles sold
• Follow up on debtors within the set timeframes

Stakeholder Relationships

• Build and maintain effective internal and external relationships to promote business continuity and drive retention and growth
• Maintain effective oral and written communication with customers and colleagues
• Demonstrate a personal commitment to suggesting improvements to enhance performance and increase value for all stakeholders