About the role

• As a mid-level Account Manager at Yoco, you’ll manage a portfolio of pre-selected merchants from our top-performing segment. These merchants require a balance of strategic guidance, commercial enablement, and responsive support. You’ll serve as their trusted advisor, helping them achieve growth, ensure satisfaction, and unlock long-term value through our ecosystem.

What you will be doing

• Build and maintain strong, trust-based relationships with assigned merchants
• Develop a deep understanding of each merchant’s business model, challenges, and growth levers
• Collaborate with cross-functional teams to deliver tailored solutions that drive business outcomes
• Proactively identify and close upsell and cross-sell opportunities
• Present and negotiate proposals and contracts to maximise merchant lifetime value
• Monitor portfolio performance, merchant engagement, and product adoption
• Resolve merchant issues efficiently and escalate when necessary
• Maintain data accuracy and CRM hygiene to support transparency and insights
• Contribute to the refinement of internal processes, playbooks, and team-wide rituals

About you

• 2 – 4 years of B2B account management experience
• Demonstrated ability to manage commercial relationships and drive customer retention and growth
• Account Management experience in the fintech, payments and/or POS advantageous
• Strong interpersonal and negotiation skills, with a proven ability to influence
• Analytical mindset with the ability to interpret account data and optimise performance
• Proficiency in CRM tools, with a disciplined and organised work style
• Thrives in a fast-paced, collaborative, and impact-driven environment