REQUIREMENTS:

• An appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) preferably in the Finance field with three (3) years appropriate proven experience in Employee Benefits which should include twelve (12) months supervisory experience
• OR an appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) preferably within the Finance field with five (5) years appropriate proven experience in Employee Benefits.

DUTIES:

• Supervise Employee Benefits processes within the unit: Interpretation and application of the relevant laws, rules, regulations and policies to ensure accurate EB processing. Sound knowledge and ability to utilize systems used within the unit. Effective checking of cases.
• Effective management and record keeping of errors in the section. Provide update on status of projects to managers. Assistance in approving or rejecting quotes received from members. Assistance in authorizing quotations. Assistance in keeping record of paid cases for all the Departments.
• Supervise payment processes within the unit: Thorough explanation and interpretation of GEP Law, policies, rules and regulations. Monitor regular adherence to current processes and procedures and put improvements in place. Assistance in removing warnings before cases go to payments for finalization. Payments of Past Discriminatory practices.
• Ensure safe custody of payment cases. Ensure customer queries are resolved amicably. Ensure escalated queries are attended to urgently. Check accuracy of manual calculations. Accurately identify payments that need to be done manually / re-calculated. Authorize captured pension benefit and recover all liabilities.
• Report system problems and fraudulent actions and possible risks to Managers. Ensure that documents are correctly linked to the correct CP and pension number. Effective processing of forms for the death benefits payments. Supervise the effective administration of the unit: Allocate work according to skills and competencies.
• Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.