Job Summary

• Enablement of sales and servicing across the entire business to achieve agreed targets

Job Description

• Functional management: Translate the retail banking strategy at customer level and define strategies and plans (financial planning, forecasting, sales activity) through the business planning process for implementation across the physical network
• Operational Excellence: Drive differentiated customer service strategies across the business (translate customer value propositions, drivers etc. into customer experience)
• Functional management: Manage (in collaboration with HR) best practice branch sales incentive programs to deliver business growth and strong employee engagement in the network that in turn drivers superior sales execution in the network
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Business Risk and Compliance Management: Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: October 20, 2025