Job description

• The purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.
• To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance
• To analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability
• To implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility
• Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
• To oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
• To drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements
• To manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives

Experience and Education

• 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising
• 3-5 years’ experience in financial analysis and managing budgets
• 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams
• 2–3-years people management experience
• 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field