Job Purpose

• Support external vendors to recover outstanding moneys or assets both on and off balance accounts by following internal and legal processes and procedures.

Job Responsibilities

• Managing the ANPR inbox
• Effective management of Recoveries Portfolio (Dashboard and other operational measurements)
• Managing ageing of book. N/A in Off-balance sheet Recoveries
• Stakeholder Obligations internal / external
• Reporting / turnaround times /cut off / advance adjustments / closures /PIVOT / high balance accounts /days in workflow / minimize costs
• Minimise Write offs to acceptable levels. N/A in Off-balance sheet Recoveries
• Monitoring daily / weekly / monthly reporting
• Adherence to workflow / action of accounts
• Repossessions, Safe Custodies and > 90 days in store
• RBB audits, Credit Review team reviews, NCA and Compliance Audit (EGC). Cumulatively, achieve a “Satisfactory” outcome
• Quality Assurance
• Minimize Risk and total compliance in Business
• Staff and Service provider responsibilities / Introduction and managing of scorecards
• Acknowledgement and Compliance Training (Attend to assessments timeously)
• Day to day operations running of departments, interact with internal / external stakeholder/ Innovations & new ideas
• Service Excellence (Compliments from clients / badges / Recognitions/ twenty twenty thrive)/ Innovations & new ideas
• Pulse Surveys feedback (Complete timeously adhere to cut off dates)/ Innovations & new ideas
• MFC Legal Culture / Innovations & new ideas
• IR on file, Client Complaints
• Participating in Team cohesion initiatives to contribute to desired culture
• Innovations & new ideas (To promote new ideas and innovation)

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Paralegal Studies , AIPSA

Role requirements

•  Team will required to work shifts .Time slots will be implemented but will start from 7h30 until 19h00
•  Team will be required to work Saturdays on a rotational basis
•  ANPR Management System ( Understanding process)

Minimum Experience Level

• 2 – 5 years banking/collections

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Work Standards
• Managing Work
• Managing Work

Deadline:9th June,2025