Job Description

• Our client in the Aluminium windows and doors hardware industry is looking for an Internal Salesperson to join their team in Silverton, Pretoria.
• The successful individual will have demonstrable aluminium window and door hardware industry sales experience.  You will have a go to network, a superior understanding of the industry and the hardware used.  
• Candidate will also need to reside in the Pretoria region!.

Requirements

Sales

• Represent the administrative sales engine for all things sales related, eg quoting, invoicing, credit notes
• Understand the customer’s business and needs
• Grow basket of assigned customers – upselling should be related to the original purchase and should feel
• like a natural progression rather than a pushy sales tactic
• Grow spend of assigned customers
• Grow GP% of assigned customers
• Convert dormant to active customers per agreed target
• Bring on new customers per agreed targets

Stock

• Emphasize selling stock on shelf
• Reduce excess/slow moving/redundant stock per agreed targets

Market Intel

• Provide clear, intelligible and relevant feedback on the market plus clear conclusions and tactics to
• maximise market share, sustainability and profitability
• Clear plan on fabricator vs distributor network
• Demonstrate and utilise market leading product knowledge
• Know-your-customer (KYC) – actively analyse their business and products in an effort to enhance the
• customer’s business and thus gain more business on a continuous basis

People

• Active custodian of the company core values on a daily basis in all circumstances
• Clear and consistent feedback to line manager
• Productive daily engagement with assigned Business Developer to ensure collaboration and customer
• service excellence

Administration

• Weekly review of age analysis
• Ensure POP is received and cleared before processing orders
• Check customer account status before processing orders
• Send POP to Operations Team efficiently
• Communicate account status to customers & escalate issues to management; follow up on feedback required from internal counterparts (Finance/Management)
• Drive, compile and communicate request for credits from customers to relevant stakeholders; follow-up on progress
• Instil discipline of daily review of Outstanding Sales Order Report.
• Stock outs – Communicate any stock requirements to Ops team for ordering or Warehouse Transfer
• Follow up with Ops team in terms of stock availability
• Provide customers with accurate feedback on their back orders daily
• Update Ops and Customers re OUT OF STOCK items