Jobs

Contact Centre Administrator at Fidelity Services Group

  • Job Type Full Time
  • Qualification Matric , National Certificate
  • Experience 1 – 2 years
  • Location Western Cape
  • City Cape Town
  • Job Field Administration / Secretarial&nbsp

Contact Centre Administrator at Fidelity Services Group

Contact Centre Administrator

This role reports into the CCC HOD. The main purpose of the position is to provide co-ordination, administrative, reporting, and analytical support to the Managerial staff within this Department.

Minimum Requirements

  • Grade 12
  • Business management experience. Certificate/Diploma advantageous.
  • At least 1-2 Years’ experience as an Administrator.
  • Valid driver’s license with own reliable transport
  • Ability to work extended hours as and when required
  • Advanced Excel, MS Word and Power Point proficiency a must
  • Above average verbal and written communication skills in English
  • Ability to resolve conflict effectively
  • Ability to handle work related stress and work effectively under pressure
  • Ability to work independently and ability to meet strict deadlines
  • Ability to liaise professionally with personnel at all levels.
  • Highly motivated and enthusiastic.

KEY PERFORMANCE AREAS:

  • Assistant to the HOD.
  • Data analysis and insights required.
  • Office administration and general administrative duties.
  • Co-ordination of e-mail, correspondence, and written communication.
  • Maintaining of strict confidential protocols regarding correspondence and communication.
  • Processing of all leave.
  • Ensuring all pay related queries are dealt with promptly
  • Processing of pay related submissions
  • Consolidate management information and reports.
  • Compiling daily, weekly and monthly reports.
  • Typing of documents, reports and preparation of presentations.
  • Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
  • Strategic insights to be given on best practice, atomisation, innovation and optimisation opportunities.
  • Ad-hoc responsibilities in line with business requirements.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

  • Ability to maintain confidentiality and handle office maters with utmost professionalism
  • Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
  • Organising skills
  • Assertiveness
  • Initiative skills
  • Time management skills
  • Attention to detail
  • Team player
  • Self-development and that of others
  • Self-motivated & Independent operator
  • Delivery-orientated and deadline-driven
  • Can work under pressure and deliver accurate reporting fast
  • Professional interpersonal communication (written and verbal).

Deadline:10th June,2025

Method of Application

Interested and qualified? Go to Fidelity Services Group on fidelityservicesgroup.simplify.hr to apply

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