- Job Type Full Time
- Qualification Matric , National Certificate
- Experience 1 – 2 years
- Location Western Cape
- City Cape Town
- Job Field Administration / Secretarial 
Contact Centre Administrator at Fidelity Services Group
Contact Centre Administrator
This role reports into the CCC HOD. The main purpose of the position is to provide co-ordination, administrative, reporting, and analytical support to the Managerial staff within this Department.
Minimum Requirements
- Grade 12
- Business management experience. Certificate/Diploma advantageous.
- At least 1-2 Years’ experience as an Administrator.
- Valid driver’s license with own reliable transport
- Ability to work extended hours as and when required
- Advanced Excel, MS Word and Power Point proficiency a must
- Above average verbal and written communication skills in English
- Ability to resolve conflict effectively
- Ability to handle work related stress and work effectively under pressure
- Ability to work independently and ability to meet strict deadlines
- Ability to liaise professionally with personnel at all levels.
- Highly motivated and enthusiastic.
KEY PERFORMANCE AREAS:
- Assistant to the HOD.
- Data analysis and insights required.
- Office administration and general administrative duties.
- Co-ordination of e-mail, correspondence, and written communication.
- Maintaining of strict confidential protocols regarding correspondence and communication.
- Processing of all leave.
- Ensuring all pay related queries are dealt with promptly
- Processing of pay related submissions
- Consolidate management information and reports.
- Compiling daily, weekly and monthly reports.
- Typing of documents, reports and preparation of presentations.
- Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
- Strategic insights to be given on best practice, atomisation, innovation and optimisation opportunities.
- Ad-hoc responsibilities in line with business requirements.
OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:
- Ability to maintain confidentiality and handle office maters with utmost professionalism
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
- Organising skills
- Assertiveness
- Initiative skills
- Time management skills
- Attention to detail
- Team player
- Self-development and that of others
- Self-motivated & Independent operator
- Delivery-orientated and deadline-driven
- Can work under pressure and deliver accurate reporting fast
- Professional interpersonal communication (written and verbal).
Deadline:10th June,2025
Method of Application
Interested and qualified? Go to Fidelity Services Group on fidelityservicesgroup.simplify.hr to apply
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