Introduction

• Eskom is looking for 5x learner Diplomats to undergo a Training Programme in the Contact Centre. Business Unit: LimLanga Cluster Position/Task Grade: L06

Job description

Skills and Competencies Required:

• Ability to deal with stress
• Planning and organising skills
• Customer service and product skill
• Telephone skills
• Computer skills
• Communication skills
• Effective Time management

Key Responsibilities

• Handling inbound interactions
• Handling back-office activities (Non-Technical Dispatch and follow-ups)
• Handling Multi-media activities and Outbound (proactive customer interaction) Campaigns
• General Customer interaction and service improvement
• Support Marketing, Sales and Customer Service Processes
• Vending, Prepaid and Easy pay

Minimum requirements

Qualification(s): 

• National Diplomain Marketing/ Finance/Commerce/Engineering/ Social Science/Business Management/Customer Service at NQF6 with 240

Apply by: 17 October 2025