About The Role

• As a Systems Engineer, you’ll play a critical role in designing, developing, and integrating systems that support our service management platforms. This is a senior-level position requiring hands-on coding, integration expertise, and a strong understanding of relational databases and workflow engines. You’ll work closely with analysts and stakeholders to ensure seamless system performance and scalability. 

What You’ll Be Doing

• Leading integration efforts using XML/XSLT transformations, C#, JavaScript, JSON, REST/SOAP, and web scripting. 
• Developing and maintaining integration processes. 
• Develop complex scripts to automate tasks and processes, lead optimization efforts for existing scripts and processes. 
• Provide mentoring and coaching on automation and scripting, assist with defining and implementing automation and scripting standards and best practice guidance. 
• Managing code repositories and version control via GitHub. 
• Collaborating with Systems Analysts to support service management workflows and database structures. 
• Participating in solution design, documentation, and stakeholder engagement. 
• Ensuring system reliability and performance through proactive monitoring and optimisation. 
• Perform expert-level checks of logs and system performance.
• Ensure optimal service availability and resolve critical issues. 
• Oversee and direct user requests and incidents.
• Provide guidance for best practice configurations and threshold monitoring. 

What We Are Looking For

• Proven 7+ years of experience in systems engineering, with strong coding and integration skills. 
• Proficiency in C#, JavaScript, SQL, JSON and REST/SOAP services. 
• Exposure to Service Management Solutions – Ivanti ITSM, ServiceNow, Fresh. 
• Expert knowledge of networks, security, virtualization, hardware, cloud and systems development processes. (Microsoft Operating System, Linux, AWS, Storage, VMware, SAN, etc). 
• Exposure to GitHub and version control best practices. 
• Solid understanding of relational databases and workflow engines. 
• Experience with XML/XSLT and integration processes. 
• Strong analytical and problem-solving skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 

Education

• Minimum: A relevant tertiary qualification in Information Technology