- Job Type Full Time
- Qualification Bachelors
- Experience 5 years
- Location Gauteng
- Job Field ICT / Computer 
Director: User Demand Management (BCOCC) at Department of Public Service and Administration
Director: User Demand Management (BCOCC)
REQUIREMENTS :
- Minimum undergraduate qualification (NQF 7) in Public Management/ Administration/ Business Administration/ Law/ Real Estate Management and Town and Regional Planning. 5 years Middle/Senior Management experience in the relevant field.
DUTIES :
- Manage the development, review and maintenance of User Demand Management policies, strategies and procedures-: Manage the development, review, and maintenance of User Demand Management policies, strategies, and procedures, ensuring alignment with legislative prescripts and departmental strategic objectives. Contribute to the review and development of policies, procedures, and governance frameworks, where necessary. Lead strategic interventions to address challenges in uniform policy implementation.
- Ensure that the Users Asset Management Plans (UAMPs) are developed in line with GIAMA and other relevant prescripts-: Supervise the development, review, and submission of User Asset Management Plans (UAMPs) by User Departments to ensure compliance, while delivering ongoing support and technical guidance. Facilitate UAMP training, compilation of portfolio report to inform feasibility studies, property trend research, and risk mitigation measures. Escalate non-compliance in UAMP submission through formal executive channels.
- Manage the oversight of infrastructure planning and budgeting-: Oversee user engagement in infrastructure budget meetings, re-allocations and allocation processes for current and upcoming financial years. Align infrastructure initiatives with client needs and departmental priorities through coordinated feasibility studies, trend research and risk mitigation plans. Ensure the timely processing and recommendation of Procurement Instructions (PIs) and Pre-Design Information Requests (PDIRs) based on Demand Management Plans, to support project feasibility and implementation. Analyse and resolve user demand issues promptly while monitoring and implementing measures to ensure efficient and effective service delivery.
- Manage client relationships and integrated planning and co-ordination -: Lead the development and finalisation of service delivery standards and Service Level Agreements (SLAs) with client departments to formalize service commitments. Manage client engagement through portfolio reporting, bilateral forums, task teams, and oversight meetings, fostering strong collaborative relationships.
- Facilitate and direct accommodation needs assessments and feasibility studies, promoting alignment with government precinct development and Smart City principles to enhance client satisfaction and operational efficiencies. Manage the Directorate-: Manage the Directorate’s business plan deliverables, administrative budget monitoring, performance management of officials and quality assurance to ensure compliance with departmental and legislative requirements.
- Address audit and parliamentary queries, maintain risk registers, certify payments, and ensure timely submission of administrative documentation. Establish and maintain robust internal controls, reporting, and communication systems to meet performance expectations. Lead staff development and serve on transversal task teams.
Method of Application
Interested and qualified? Go to Department of Public Service and Administration on www.dpsa.gov.za to apply

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