An overview of this role

• As a backend engineer in the GitLab Dedicated Group, you will be working with the team to build Switchboard, a customer portal being developed alongside the GitLab Dedicated single-tenant SaaS offering. Switchboard is used both by Dedicated customers as well as internal GitLab teams (SREs). The work you’ll be delivering will be impactful and highly visible to millions of our users across the globe.
• You will implement backend functionality, follow best practices as per the GitLab guidelines and work closely with the frontend engineers, SREs, PM, EM and Product Designer to build and improve the Switchboard application.  At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases and an overview of the product vision you’d contribute to when working here.

What You’ll Do

• Develop features and improvements to the Switchboard product in a secure, well-tested, and performant way
• Work with Product Management and other stakeholders (Frontend, SRE, etc.) to iterate on new features within the GitLab product.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
• You’ll help improve the overall experience of our product through improving the quality of the Backend features both in your group and features that benefit other groups.
• You’ll help identify areas of improvements in the code base, both specific to your group and outside your group and help contribute to make it better
• You’ll learn, collaborate and teach other Engineers. Everyone can contribute something new to the team regardless of how long they’ve been in the industry.
• You’ll fix prioritized issues from the issue tracker. These are typically bugs listed in a GitLab issue with an attached severity and priority label.
• You’ll contribute to and follow our workflow process, alongside the rest of the Switchboard Engineers and the GitLab community as a whole.

What You’ll Bring

• Professional experience with Ruby on Rails
• Experience working with a platform or complex application (Large scale is a bonus).
• Familiarity building and deploying software with CI/CD or other internal tooling.
• Familiarity with distributed, scalable and reliable systems.
• Experience modern DevOps platforms. (GitLab is a bonus.)
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Positive and solution-oriented mindset
• An inclination towards communication, inclusion, and visibility
• Self-motivated and self-managing, with strong organizational skills.
• Share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization

Nice to have

• Vue experience
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team