Responsibilities:

• Lead the store to exceed performance targets across sales, client acquisition, loyalty engagement, and visual merchandising — setting a new benchmark in beauty retail.
• Inspire your team to deliver a luxurious, inclusive, and unforgettable customer journey that reflects our bold and boundary-breaking beauty philosophy.
• Recruit, train, and empower a passionate team of beauty experts who embody creativity, confidence, and authenticity. Foster a culture of innovation, collaboration, and high performance.
• Oversee daily operations with precision — from scheduling and expense control to ensuring full compliance with brand and company standards.
• Ensure the store is a visual masterpiece, with flawless merchandising and presentation that captures attention and celebrates individuality.
• Maintain stock integrity, optimize inventory levels, and implement proactive loss prevention strategies to support seamless operations.
• Leverage insights and analytics to drive sales, enhance team performance, and identify opportunities for growth and innovation.
• Manage all aspects of people leadership — including performance management, employee relations, and team engagement — with empathy and excellence.
• Maintain exceptional execution across all responsibilities, ensuring the store operates at the highest level of professionalism and impact.
• Build lasting relationships with customers through expert product knowledge, personalized service, and a deep understanding of diverse beauty needs.
• Proactively manage store risks to ensure a safe, secure, and compliant environment for both customers and team members.
• Collaborate with marketing to create engaging in-store content (e.g., tutorials, product highlights, team spotlights) that amplifies the brand’s voice across social platforms and builds a loyal beauty community.

Requirements:

• A Grade 12 qualification
• 3-4 years retail experience
• 1-2 years proven experience in fashion and beauty retail (advantageous)
• Demonstrated success in driving sales and managing client transactions
• Inspirational leadership style with a focus on coaching and team development
• Deep appreciation for beauty and exceptional customer engagement
• Excellent communication, negotiation, and organizational skills
• Strong administrative, planning, and analytical skills
• Connects with customers and team members in a genuine, trend-savvy way — handling challenges with grace, clarity, always focused on creating positive, stylish solutions.
• Flexibility to work retail hours, including weekends and holidays