Job Description

• Outbound Call Centre: Booking of medical appointments for travelling Health Care Professionals (Nurses & Doctors).

Key Outputs / Job Responsibilities may include but are not limited to:

• Timely scheduling of appointments with clients and nurses for completion of medicals to finalize underwriting process.
• Dealing with e-mail queries, and telephonic queries – Telephone calls, Maintaining SLA’s.
• Liaise with Brokers/ Office Managers to ensure clients are reachable and seen for medicals to provide quality customer service.

Job / Role Requirements

Work Experience

Required

• At least 2 years client service experience in the Insurance Industry
• Prior experience in scheduling appointments with clients

Preferred (would be advantageous)

• Previous exposure to Discovery in house system e.g. SAM & Paradigm

Education / Qualifications / Accreditations with Professional Body

Required

• Matric

Preferred (would be advantageous)

• Related tertiary qualification

Technical Skills or Knowledge

Required

Skills

• Microsoft Office
• Excellent Interpersonal Skills
• Attentive to detail and quality
• Flexible, with an ability to work under pressure and adapt to change
• Resourceful
• Problem solving
• Results driven
• Communication skills
• Situationally adaptable
• Quality focus

Preferred (would be advantageous)

• Previous exposure to Discovery in-house systems e.g. SAM & Paradigm

Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

The Discovery Leader

At Discovery, Leaders:

• are inspirational leaders who live the values and believes in the core purpose
• are humble
• treat others with care, dignity and respect
• ensure that the business case prevails
• have a bias for action
• understand that people are Discovery’s greatest asset
• build an environment for optimal performance
• set ambitious goals and implement the highest standards
• are students and Master of Communication?
• never stop learning
• have and express strong beliefs and views, yet are open-minded and support the chosen path