Job Summary

• This role blends expertise in People Change Management and Strategic Communications.

Job Description

Change ManagementÂ

• The facilitation of change management activities for projects so as to ensure minimum resistance or disruption to implementation and maximum commitment and buy-in to the benefits of the project/initiatives and the implementation plans
• To be accountable for creating and implementing change management strategies and plans that maximise employee adoption.
• To drive faster change implementation, increased strategic understanding and operational productivity.
• Providing strategic direction, tactical and operational implementation on Change management activities at an organizational transformation level and projects. Â

Communications Â

• The Strategic Communication role is responsible for developing and implementing communication strategies that effectively convey the Group Compliance message to our internal audiences.Â
• This role involves crafting and managing communications that enhance Compliance experience and foster engagement.Â
• The role will work closely with the Group Communication Team and other departments to ensure alignment and coherence in all communications.

Key accountabilities

• Develop a change management strategy and plan for the specific project in alignment with the project implementation plan.
• Assessing all the stakeholders and defining the nature of sponsorship, involvement and communication that will be required.
• Identify, analyse, prepare risk mitigation tactics.
• Drive deliverables for the effective implementation of the change management framework and strategies.Â
• Develop communication strategy and approach.
• Develop, support and contribute towards training interventions.Â
• Support and engage leaders with change methodologies.
• Integrate change management activities into project plans.Â
• Manage stakeholders across the BU and within Group where appropriate.
• Define and measure success metrics and monitor change progress.
• Driving the change adoption for relevant stakeholders and end usersÂ

Competencies

• Intimate knowledge of Change Management frameworks, practises and strategies.
• Understanding of the Financial Services and Insurance legislation and regulations
• Knowledge of people and project engagement lifecycleÂ
• Knowledge of employee engagement and experience management practices
• Understanding of employee behaviour, specifically relating to financial services
• Understanding of business management processes, policies, practices and metrics

ExperienceÂ

• Experience in managing change in a large corporate business environment

Qualifications

• Preferred Education – B Degree & Hons in field of Human Sciences, Post-graduate Diploma in Business Administration
• Preferred Experience – 4 – 8 years in people change management domain in a project environment
• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles and methodologies.
• Good understanding of and experience with project management approaches, tools and phases of the project lifecycle.Â
• Exceptional communication skills – both written and verbal.Â
• Able to work effectively at all levels in an organization.Â
• Excellent active listening skills.Â
• Problem solving and root cause identification skills.Â

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)