Job Description

• Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

Responsibilities

• Negotiate payment arrangements in accordance with set standards
• Accurately updating customers’ information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.

What’s in it for you…

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Qualifications

• Minimum Grade 12 qualification
• 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
• Proficiency in MS Office.
• Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player.