Core Description

• Responsible for ensuring that all Customer Billing for all Maintenance and Project type incidents is prepared and submitted for invoicing for all relevant clients.  

Key Deliverables / Primary Functions

• Timeous execution of the initial Billing related responsibilities, ensuring adherence to the established processes, i.e. 
• Extracting closed incidents from the system to create the relevant Billing Schedules (Chargeable, Cabling, Hardware and Projects);  
• Costing of incidents;  
• Verifying that no billing is duplicated or omitted;  
• Ensuring that the previous month’s incidents are billed in the current month;  
• Accurately costing the ‘activities’ on the system for all closed incidents.  
• Accurately preparing the Client Billing Spreadsheets based on accepted quotes and updating the relevant quote tracking report; ensuring to obtain supporting documentation, i.e. quotes, orders and stamped Incident Reports, etc., where necessary.  
• Diligently receiving back and investigating any queries raised by the client/s.   
• Preparing reconciliations for submission to the Customer.  
• Submitting the relevant Billing Spreadsheets to the Accounts Department for invoicing to be raised. Thereafter ensuring submission of relevant documentation to the clients, along with prepared invoice/s.  
• Keeping records of all Billing and verifying recorded transactions, reporting irregularities to Management.

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Microsoft Excel
• Communication
• Teamwork

Core Behavioural Competencies

• Following instructions & procedures
• Writing and Reporting
• Working with people
• Coping with pressures & setbacks
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ administrative experience 

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Full-time Office Based position.
• Non-Billable