Key Responsibilities

Customer Service

• Respond to customer queries via email, chat, or other digital platforms in a professional and brand-aligned manner.
• Support resolution of order, delivery, and product enquiries in collaboration with logistics and operations teams.
• Monitor customer feedback and escalate recurring issues to the Digital & Ecommerce Manager.

Website & Ecommerce Support

• Upload and update product listings, promotional banners, and campaign assets on the Shopify website.
• Assist with merchandising updates, ensuring accuracy of product categorisation, pricing, and promotions.
• Perform QA testing for new site updates, CRO experiments, or campaign launches.
• Support execution of onsite content (landing pages, PDP enhancements, promotional mechanics).

Retailer & 3PI Support

• Coordinate digital content (banners, copy, imagery) for retail partners.
• Conduct regular QA checks on retailer websites and 3PI platforms to ensure Dermalogica content is up-to-date, consistent, and brand-compliant.
• Report issues or opportunities for improvement to the Digital & Ecommerce Manager.

Junior Development Support

• Assist with light front-end coding tasks (HTML, CSS, JavaScript) under the guidance of the Head of Digital.
• Make small theme adjustments or styling changes within Shopify 2.0.
• Troubleshoot and escalate bugs, layout issues, or app conflicts.
• Support integrations of third-party apps and testing of new features.
• Learn and adopt best practices in responsive design and accessibility.

Digital Marketing & Content Support

• Assist in preparing content for email marketing campaigns, social assets, and retailer newsletters.
• Support with compiling digital content libraries for internal and external stakeholders.
• Coordinate and upload assets for CRM flows, working with the Digital Content & CRM Coordinator.

General Digital Admin

• Maintain filing systems for digital assets and campaign materials.
• Support reporting by pulling data from Shopify, Klaviyo, and other platforms when required.
• Provide ad-hoc assistance across the digital team during peak periods (launches, promotions, events).

Qualifications & Experience Requirements

• Diploma or degree in Marketing, Digital Media, IT, or related field (preferred).
• 1–2 years’ experience in ecommerce, digital marketing, or online customer service.
• Basic front-end development skills (HTML, CSS, JavaScript); familiarity with Shopify or another CMS is a plus.
• Exposure to Shopify theme editing, Liquid, or app integrations advantageous.
• Familiarity with CRM tools (e.g., Klaviyo) and Google Analytics desirable.
• Strong computer literacy (Excel, Word, PowerPoint).