Job Description

• Strategic Partnerships is looking to hire a Partner Account Manager. The successful candidate will be responsible for building and managing relationships between our strategic partners and internal business stakeholders, track vendor SLA management to ensure partner performance of the highest level while consistently managing, analysing and seeking to reduce costs through greater efficiencies and engagement.
• The role will collaborate with cross-functional teams to ensure successful execution of partnership programs.

KEY RESULT AREAS

• Partner Management in alignment with the Partner Performance Management standards.
• Execute the strategy for managing and growing strategic partnerships
• Build and maintain relationships with strategic partners, ensuring alignment on business goals and priorities.
• Manage onboarding of new strategic partners, and prioritise partnerships based on potential impact and feasibility through thorough due diligence and third-party risk processes.
• Collaborate with cross-functional teams to develop and execute joint programs with strategic partners.
• Consistently manage ongoing partner costs to ensure alignment with business use case and the bank’s commercial objectives
• Continuously monitor, manage and review third party partner risk and security requirements
• Understand and implement the Bank’s policies and standards and ensure that they are applied across partners and adhered to during sourcing initiatives
• Understand Technical Architecture, security and data requirements
• Analyse Vendor Billing versus Budget and alignment to Contracted Commercials
• Monitoring of Partner Performance through constant observability and SLA Management
• Partner Governance meetings, reporting and tracking
• Commercial and contract negotiations for cost efficiencies and cost reduction
• Stay current with industry trends and competitive landscape and provide recommendations for new partnership opportunities.

ROLE REQUIREMENTS

Qualification

• Bachelor’s degree in business, information technology, or a related field. Postgraduate qualification would be an advantage.

Required Experience

• 5 – 8 years of experience in strategic account and partnership management, business development, or a related field.
• Proven track record of building successful vendor relationships that reduce costs and achieve revenue growth.
• Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels of an organisation
• Experience in negotiating and finalising commercial contracts
• Ability to work cross-functionally and collaborate with teams across the organisation.
• Strong analytical skills and the ability to use data to make informed decisions
• Experience in environments with SaaS and cloud deployments showing a good understanding of the architecture, technology, software, including all aspects of risks introduced.
• A good understanding of third party risk management

Skills

• Action Planning, Contract Administration, Contract Management, Data Controls, Data Management, Executing Plans, Financial Acumen, Global Procurement, Negotiation, Oral Communications, Presenting Solutions, Procurement Management, Project Procurement Management, Supply Chain Management Software

Competencies

• Business Insight
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Financial Acumen
• Manages Complexity
• Persuades
• Plans and Aligns

Closing Date

• 04 September 2025