Job Role: 

• Flash is seeking an energetic individual with exceptional emotional intelligence well beyond their years to join our team as a Key Account Manager.
• In this role, you will oversee hardware requirements for both Flash and third-party partners, ensuring smooth procurement, shipping, and logistics coordination.
• You will serve as the primary point of contact for key accounts, managing partner relationships while ensuring hardware needs are met on time and to specification.
• The ideal candidate is detail-oriented, numerically confident, and thrives in a fast-paced, high-accountability environment. Above all, you will be fully present, consistently available, and committed to delivering excellence in execution

Responsibilities:

Account Execution & Growth

• Support the development and execution of account plans under guidance from senior KAMs.
• Manage a portfolio of mid-tier clients with moderate revenue potential, managing all hardware related requirements.
• Identify and pursue upselling/cross-selling opportunities within accounts, escalating strategic leads where appropriate.
• Develop working knowledge of contract structures, SLAs, and commercial terms relevant to your portfolio.
• Monitor compliance with contractual obligations and service levels, taking proactive steps to address issues in collaboration with cross-functional teams.
• Participate in renewal discussions and contribute to drafting amendments or clarifications to contractual terms.

Client Relationship Development

• Build and maintain strong working relationships with mid-level client stakeholders.
• Act as the primary point of contact for client queries, escalations, and regular business reviews.
• Conduct routine check-ins to ensure clients’ operational needs are met.

Customer Retention & Service Excellence

• Monitor customer satisfaction through feedback and service-level tracking.
• Act promptly on service issues by coordinating with cross-functional teams to implement resolutions.
• Support initiatives that improve client experience and retention metrics.

Cross-Functional Coordination

• Collaborate with operations, customer support, finance, and product delivery teams to ensure seamless execution of client deliverables.
• Coordinate with the marketing team to deliver promotional campaigns or joint initiatives.

Revenue Performance & Portfolio Management

• Track client usage, performance, and commercial KPIs to identify gaps or opportunities.
• Assist with contract renewals, pricing discussions, and commercial terms in collaboration with senior managers.
• Work with finance to monitor account status and address billing queries.

Market Awareness

• Stay informed of product developments, competitor moves, and general retail trends.
• Share relevant insights with senior KAMs and contribute to internal discussions on account strategy improvements.

Reporting & Insights

• Maintain accurate records of client activity, contract status, and pipeline opportunities in CRM tools.
• Contribute to monthly or quarterly reporting cycles on account health, risks, and successes.
• Provide accurate reporting on inventory, shipments, and account status

Procurement

• Coordinate with procurement and logistics partners to resolve any delays or issues.
• Monitor and track shipments, maintaining accurate records of hardware movement.

Requirements

Requirements:

• 3-5  years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
• Experience in logistics, shipping, or hardware management.
• Proficient in using CRM platforms for managing pipelines, tracking interactions, and maintaining accurate client records.
• Solid understanding of fintech products and services, with working knowledge of digital payment systems and B2B financial platforms.
• Familiarity with project management tools (e.g. Asana)
• Comfortable interpreting basic financial reports to track revenue performance, deal profitability, and client trends

Competencies / Attributes:

• Client Relationship Management: Proactively builds and maintains trust-based relationships with stakeholders at client organisations.
• Commercial Acumen: Understands client commercial drivers and identifies opportunities for account growth and value delivery.
• Problem Solving: Anticipates issues, proposes solutions, and engages cross-functional teams to resolve client challenges efficiently.
• Influence & Persuasion: Knows how to get buy-in from others by clearly explaining client needs and working with different teams to make things happen.
• Operational Execution: Manages multiple client deliverables smoothly with strong process orientation and task ownership.
• Emotional Intelligence: Recognises interpersonal dynamics and responds with tact, empathy, and self-awareness.
• Initiative: Takes ownership beyond assigned tasks by suggesting improvements and driving smaller-scale initiatives.
• Data-Driven Thinking: Uses performance data and client insights to inform conversations, recommendations, and reporting.