Job Description

• Supports continuous analysis of processes within sales and distribution and focuses on the successful implementation of processes and enhancements by viewing all changes in a holistic manner.

Responsibilities

Data Collection and Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Advanced and Predictive Analytics

• Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.

Insights and Reporting

• Extract and combine data to generate standard reports.

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Business Performance Metrics

• Conduct standardized tasks related to tracking and updating business performance metrics in line with the organization’s established protocols.

Sales

• Carry out routine sales support tasks and provide help to others.

Customer Relationship Management (CRM) Data

• Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Incentive Program Design

• Support the design and delivery of employee incentive programs; provide relevant financial, operational, and business performance analyses; investigate and analyze external practices.

Operational Compliance

• Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Job Description

Data Collection and Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Advanced and Predictive Analytics

• Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.

Insights and Reporting

• Extract and combine data to generate standard reports.

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Business Performance Metrics

• Conduct standardized tasks related to tracking and updating business performance metrics in line with the organization’s established protocols.

Sales

• Carry out routine sales support tasks and provide help to others.

Customer Relationship Management (CRM) Data

• Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Incentive Program Design

• Support the design and delivery of employee incentive programs; provide relevant financial, operational, and business performance analyses; investigate and analyze external practices.

Operational Compliance

• Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Minimum Requirements

• 2 years relevant experience working on a dialler
• Microsoft Excel And/or experience of dialler/call center methodologies
• Some experience with Dev/OPS architecture, implementation and operation would be advantageous.
• Some experience in applying SAFe/Scrum/Kanban methodologies would be advantageous

Functional Competencies

• MS Word, MS Excel, MS Outlook, MS PowerPoint
• Knowledge of contact Centre systems and processes
• Dialler Systems knowledge
• Excellent verbal and written communication skills
• Interpreting Data
• Meeting timescales
• Microsoft Excel
• Critical Thinking
• Presentation Skills

Skills

• Action Planning, Analytics Software, Budget Management, Business Intelligence (BI) Analysis, Customer-Focused, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Data Modeling, Evaluating Information, Numerical Aptitude, Report Review, Sales Data Management, Statistical Analysis Techniques

Competencies

• Communicates Effectively
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Situational Adaptability

Education

• NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 26 August 2025