Job related requirements

• Matric – Grade 12
• Minimum of 5 years’ operational experience in the logistics or courier environment
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas ·
• Comprehensive knowledge of the LRA and BCEA ·
• Ability to liaise effectively with clients and colleagues at various organizational levels ·
• Punctuality and good time management skills ·
• Good administrative skills & daily planning skills ·
• Ability to adapt to a rapidly changing environment/technology ·
• Ability to work under pressure & meet deadlines without fail ·
• Ability to work without supervision ·
• Excellent verbal and written communication skills ·
• Ability to work beyond scheduled working hours ·
• Flexibility to travel ·
• Own reliable transport and a valid unendorsed code 8 driver’s license

Electives

• Make quick and clear decisions while adapting to changing circumstances ·
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict ·
• Grow teams and increase productivity through performance management ·
• Define and measure performance goals and hold self and others accountable to achievement of goals ·
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions ·
• Work independently, but within the boundaries prescribed by DSV policies and procedures

Main purpose of the role

• Manage and support all administration and operational functions to drive operational excellence and meet customer requirements.
• Analyze statistics and write reports, contribute towards the achievement of client / company’s operational objectives.

Duties and Responsibilities

• Oversee overall site operations
• Oversee Administration and operational functions to ensure compliance to SLA
• Completion of Monthly Reports
• Assisting clients with queries and discrepancies
• Planning of Leave / Yearly and daily
• Performing quality controls – KPI’s, SLA
• Compile daily reports and send to assigned client staff
• Address SLA failures
• Manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff
• Manage cost and productivity on sites
• Managing staff’s performance and growth to create a sustainable business environment
• Managing and controlling resources and risk management.
• Facilitate site meetings
• Drive cost saving initiatives
• Allocate and manage staff resources according to changing needs
• Staff training and induction
• Set and drive operational objectives